Refund policy

Effective Date: September 22, 2026

Thank you for shopping with Divine Wigs. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns

We accept returns within 30 days of delivery, provided the item meets all of the following conditions:

The wig must be unused and unworn.
The wig must be in its original condition and packaging.
All tags, accessories, and included materials must be intact.
The product must not have been altered, washed, brushed excessively, cut, styled, dyed, or damaged.

For hygiene and safety reasons, wigs that have been worn, used, or altered cannot be returned unless the item arrived defective or damaged.

2. Damaged or Defective Items

Please inspect your order when you receive it. If your wig arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or video showing the problem

We will review the issue and, when appropriate, offer a replacement or refund.

3. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional time to process and display the refund in your account.

Original shipping charges are generally non-refundable, except where the return is due to an error on our part or a defective/incorrect item.

4. Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or our error, the customer is responsible for the return shipping costs.

If the item is defective, damaged, or we sent the wrong product, we will work with you regarding the return shipping arrangements.

5. Exchanges

We may offer exchanges for eligible items depending on product availability. The replacement item must meet the same return conditions described above.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

6. Non-Returnable Items

The following items are generally not eligible for return:

Wigs that have been worn or used
Wigs that have been washed, cut, dyed, or restyled
Products damaged after delivery due to customer use
Items returned after the applicable return period
Items missing original packaging or accessories

7. How to Request a Return

To request a return, please contact us before sending anything back.

Divine Wigs
Phone: +1 443-871-8657
Website: divinewigs.shop

Please provide your order number and the reason for your return. We will provide further return instructions.

Do not send an item back without contacting us first, as an unauthorized return may not be accepted.

8. Changes to This Policy

Divine Wigs reserves the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about returns or refunds, please contact: