Shipping policy

Effective Date: September 22, 2026

Thank you for shopping with Divine Wigs. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping destination, order details, and available shipping options.

Any applicable shipping costs will be shown before you complete your purchase.

3. Delivery Times

Estimated delivery times are provided at checkout or in your shipping confirmation when available.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Holidays or periods of high order volume

  • Incorrect or incomplete shipping information

  • Customs processing

  • Other circumstances outside our control

4. Tracking Information

When tracking is available, we will provide tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the package is dispatched.

5. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a package needs to be reshipped because of an incorrect address.

6. Lost, Stolen, or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier to request additional information.

If your package appears to be lost in transit, contact us and provide your order number and tracking information so we can assist you.

Divine Wigs is not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.

7. Damaged Packages

Please inspect your package when it arrives.

If your order or product arrives damaged, contact us as soon as possible and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the package and product

We will review the issue and determine the appropriate solution.

8. International Shipping

If international shipping is available for your destination, additional customs duties, taxes, fees, or import charges may apply.

Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary because of customs processing and local carrier conditions.

9. Shipping Delays

While we work to process and ship orders promptly, Divine Wigs cannot guarantee delivery dates unless a specific guaranteed shipping service is expressly offered at checkout.

We are not responsible for delays caused by shipping carriers, customs, weather, natural events, or other circumstances beyond our reasonable control.

10. Contact Us

If you have questions about your order or shipping, please contact us:

Divine Wigs
Phone: +1 443-871-8657
Website: divinewigs.shop

Please include your order number when contacting us about an existing order so we can assist you more efficiently.